Friday, 26 February 2016

Responses to Mr Han

Hi Mr Han,

Thank you for considering us as one of the top selling audio product companies. On behalf of JYSS Creative Pte Ltd, we apologize that the product that you have purchased turns out to be faulty. We acknowledge that your warranty for the product has expired. Taking into consideration of the situation, we are unable to provide you with a refund. Out of goodwill, we could make a one-to-one replacement of your product at the nearest electronic store. Please send us a copy of the serial number on your registered product so that we can make necessary arrangement for the replacement.


We hope for your continuous support for JYSS Creative Products.


Thank you.


JYSS Creative Senior Executive
Customer Support Services

Team Members: Js, Hyirah

Thursday, 25 February 2016

What is Emotional Intelligence?

Team Members: Meiying and Daphne.

On the webpage “What is Emotional Intelligence?” published by the University of New Hampshire, John D Mayer defined emotion as a feeling state whereas intelligence is the capacity to reason information. Mayer mentioned that the general definition of emotional intelligence is the capacity to reason about emotions, and of emotions to enhance thinking. However, the author defined emotional intelligence as an ability to recognize the meanings of emotion and their relationships, and to reason and problem-solve on the basis of the individual. The author believed that emotional intelligence involves the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them accordingly.

Tuesday, 9 February 2016

Evaluating Verbal and Nonverbal Behavior

Different people may react differently to different situations. Verbal or nonverbal interactions amongst people can be attributed to culture, gender or age difference. Thus, every single person would definitely have different ways of interaction if you were to observe them closely. If we were to compare the males and females, we can observe differences between them in terms of verbal and nonverbal communication.

During lunch last Friday, i overhead one of the conversations that took place between two teenage Caucasian girls. Just a few tables away from them, I noticed two other teenage Malay guys who were wearing collared shirts, having their own conversation as well. As I was seated quite close to the two groups, I could actually listen to both of the conversations that were going on between the two groups.

When the girls talked, they seemed to be using a lot of eye contacts when talking to each other. They were focused on the conversation as they were constantly looking at each other while waving their arms around explaining details of what was being shared. The guys however, seemed to be in a relaxed manner and uses less eye contact as they were constantly checking their phones throughout while conversing. Based on these two groups, their interactions can be based on gender and culture differences.

Culture plays a role in communication. As what was seen, the guys were constantly using their phones while conversing. This may seem rude to other cultures but not in Singapore. In Singapore, this is a normal trend where people may be using their phones while conversing. The girls however were not using their phones while conversing. Based on the two groups, culture differences plays a role in how we communicate.

Gender differences also plays a role in communication. As what was mentioned, the girls seemed to be well connected to each other based on their verbal and nonverbal interactions. The girls seemed to be chatty while the guys are not as they were constantly checking their phones and this illustrates their nonverbal interaction that both may not be interested in the conversation. Based on these two groups, I feel that gender affects how people interact with each other.

To sum it up, I believe that gender and culture differences plays a role in how we communicate with each other. What are your thoughts on this?

Edited 25/02/2016

Commented on:
Jia Sheng - 7 Cs in Communication
Marcus
Hanny